What if your operations just worked?
Stop fighting your operations.
Start running your business.
We evaluate, design, and implement the systems, processes, and AI that make businesses actually work. Then we make sure your team adopts them.
Brands we’ve worked with
01 Who we are
Strategy meets execution.
Most consultants hand you a deck. Most developers hand you a tool. We do something different: we design the complete operational solution (strategy, systems, AI, and the adoption plan) tailored to how your business actually runs.
Certified & Proven
Jake is Airtable Builder certified and builds the platforms and AI systems your operations run on, from full operational platforms to AI agents trained on your experts’ knowledge. Nick has led enterprise change management for AI, ERP, and process automation initiatives serving 85,000+ employees. Together, we cover the full stack, from system design to organizational adoption.
Combined Years
We’re operations consultants who happen to be very good at building systems. Not the other way around. Between us, we’ve spent nearly two decades solving the kinds of operational problems that don’t have a product you can just buy, from building automated platforms for growing businesses to driving $500M transformation programs at Fortune 500 companies. The best system is the one people actually use. That’s why we deliver both.
Industries
Consulting, defense, manufacturing, construction, investment, healthcare, publishing, and enterprise HR. Eight industries that share operational complexity and demand systems that work. This range lets us spot what’s universal and what’s unique to your business.
Calculate your time drain
See how much those “quick tasks” really cost you.
02 What we do
How we help
From evaluation to implementation to adoption, we handle the full lifecycle.
For businesses ready to replace the patchwork. Complete operational systems that connect everything from finances, projects, clients, teams, and communications in one platform. We design and build the infrastructure your business runs on: not a database, not a tool, but the system that replaces the five you're currently fighting with.
For teams drowning in manual work. Specific workflows that eliminate the repetitive tasks eating your week. Data entry, reporting, approvals, and handoffs, all automated and connected to the systems you already use. Solve the problem without rebuilding everything.
For leaders who need clarity before application. Sometimes you need to understand what you actually need before anyone starts building. We help you map your operations, identify the real bottlenecks, and design a system strategy, whether we build it or someone else does.
For businesses that want AI doing real work, not demos. Agents that answer from your company's actual knowledge. Pipelines that read emails and documents and act on them. AI woven into the systems you already run: Airtable, ServiceNow, Teams. We've deployed conversational AI to 85,000+ employees, and we build the same capability for teams of ten.
For businesses buried in operational mess with no one to own the cleanup. We embed as your part-time operations team: untangling the pile of disconnected tools, scattered files, and manual workarounds, then tightening how the work flows week over week. Senior operations leadership on a fractional basis, pointed squarely at clearing the backlog and making the day-to-day run leaner.
See what your manual work costsSome of our favorite tools
03 Case studies
See our work
Real problems we’ve solved. Real systems we’ve built.
Consulting Operations
A small consulting firm running on spreadsheets, email threads, and QuickBooks, where month-end close meant days of reconciliation and a lot of crossed fingers. We built the system that replaced all of it.
Author Digital Twin & Content Engine
Award-winning author and leadership consultant Colleen McFarland needed to be in more places than one person can be. We built her digital twin, an AI assistant trained on her books, frameworks, and voice, plus the tooling and operations around it.
AI Methodology Portal
A change-management consultancy with 30 years of methodology needed to deliver it faster without diluting it. We built a portal where an AI agent steeped in the firm's doctrine drafts client-ready deliverables in minutes, with consultants making the calls.
Investment Management
A real estate investment business tracking bookings, revenue, and taxes across multiple rental properties, all in spreadsheets. We built a system that automated the booking process and turned scattered financial data into a single source of truth.
04 FAQs
Frequently asked questions
01What tools do you use?
It depends on what you need. We're platform-agnostic. For AI, we build on Anthropic's Claude with retrieval grounded in your own data. For custom systems, we lean on Airtable, Supabase, and modern web stacks; for enterprise, we work in ServiceNow, Power Platform, and Oracle; and we connect it all with Stripe, Zapier, Make, and custom code. Jake is an Airtable Builder certified specialist, and Nick has deep experience with enterprise systems like ServiceNow, Power Apps, and Oracle. We pick the tools that fit your business, not the other way around.
02Do you work with businesses our size?
We've built systems for teams of 3 and driven adoption programs for organizations of 85,000+. Size matters less than complexity. If your operations have outgrown your tools, whether that's spreadsheets or enterprise software that doesn't fit, we should talk.
03Do you offer ongoing support?
Yes. Systems need maintenance, and businesses change. We offer retainer arrangements for clients who want ongoing optimization, support, and continuous improvement.
04How much does this cost?
It varies by scope and complexity. We're not the cheapest option, but we're the ones who build systems that actually work and last, and we make sure your team uses them. We'll give you a clear proposal after we talk through what you need. What to expect: $100-$200/hour or a Flat-Fee option
05Can you build AI trained on our company's knowledge?
Yes. It's become a core part of our work. We build assistants grounded in your actual documents, frameworks, and data (not generic chatbots), deployed where your team and customers already are: your website, Slack or Discord, Microsoft Teams. You own the system, the knowledge stays yours, and the running costs are typically a fraction of off-the-shelf chatbot vendors.
06What's the process for getting started?
1. Initial call: we talk through what's broken and what you need 2. Proposal: we send scope, timeline, and pricing 3. Discovery: we map your operations and design the solution 4. Build & Implement: we build it, you test it, we refine until it works 5. Adoption & Handoff: training, documentation, change management, and support
Let’s figure out what you actually need.
Not a sales call. A conversation about what’s broken, what’s working, and whether we’re the right team to help.
Get in touch